Objective
We aim to provide professional, reliable travel services. If you are dissatisfied, please follow this process:

​

How to Make a Complaint:

1. Contact us via phone or email with full details of your complaint

2. We will acknowledge receipt within 2 working days

3. Investigate and provide a resolution within 7 working days

​

Escalation:
If unresolved, complaints can be escalated to the relevant local authority overseeing PSV licensing in Blackburn with Darwen.