Effective Date: [1st January 2026]

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Introduction
Blackburn with Darwen Community Travel (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Data We Collect
We may collect the following personal information:

• Name, contact details (phone number, email address)

• Booking information (pickup/drop-off locations, dates, times, number of passengers)

• Payment information (bank transfer references, card payment details if applicable)

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How We Use Your Data
We use your data to:

• Confirm, manage, and process your bookings

• Communicate booking updates, reminders, or changes

• Improve our services and customer experience

• Comply with legal obligations

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Legal Basis for Processing
We process your data under the following lawful bases:

• Contractual necessity: to provide our transport services

• Legitimate interests: to improve services and communicate with customers

• Legal obligations: to maintain records for regulatory compliance

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Data Sharing
We will not sell or rent your personal information. Data may be shared with:

• Our authorised staff and drivers for booking purposes

• Regulatory authorities if required by law

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Data Retention
We retain personal data only as long as necessary for the purpose it was collected or as required by law.

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Your Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Object to processing

• Request restriction of processing

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How to Contact Us
For any privacy queries, please contact:
Email: admin@bwdcommunitytravel.co.uk
Phone: 07787 497718